Privacy Policy

Effective date: October 15, 2020

ContentConnections Online Inc. (“ Content Connections ” "us", "we", or "our") takes your privacy seriously. This page describes our policies and practices concerning the collection, use, and disclosure of Personal Information.

If you are under the age of 13, you must not use our website or services unless your parent or legal guardian has read and accepted this Privacy Policy on your behalf.

If you have any questions about this Privacy Policy or our Personal Information handling practices, please contact our Privacy Officer at .

We collect several different types of information for various purposes to provide and improve our provision of services and delivery of products to you and other persons. We will collect only the minimum amount of personal information required to achieve the purpose of the collection. By accessing our website, ordering any of our products or services, or by providing Personal Information to us, you consent to our Privacy Policy.


The application of this Privacy Policy is limited to Personal Information and does not apply to business information to the extent it is not also Personal Information. Canadian privacy legislation defines “Personal Information” broadly as information about an identifiable individual or as information that allows an individual to be identified.

A.           What Personal Information Do We Collect?

Summary: We collect personal information about you that is submitted to us by you, your parents/legal guardians, you r teachers, or your educational institutions. We also collect personal information about you through technological means, such as cookies.


The types of Personal Information that we may collect about you includes:

  • Contact and residency information, such as your full name, address, telephone number, personal email address;
  • Yourage;
  • Your Student ID;
  • Information related to your education and progress in our courses, such as your grade, the classes or courses you are enrolled in, your school, your teachers, your performance in your classes and courses, and your answers to course related questions;
  • Information about you provided to us by your parents, teachers, and other staff of your educational institution;
  • Information contained in communications among users of our website and services;

·         Payment and financial information, such as billing, banking information, and credit card information; and

  • Cookies and website Usage Data

We also collect any other Personal Information you voluntarily provide to us. For example, if you submit Personal Information to us through any of our online forms, PDF forms, physical forms, by email, by telephone, or in person, we may collect that Personal Information and may use and disclose it as set out in this Privacy Policy or as otherwise described to you at the time of collection.

Website Usage

Like most other websites, we may monitor traffic patterns, website usage, and related website information to optimize your visit to our website (“ Usage Data ”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Personal Information of Persons Under Age 13

We do not intend to collect data from anyone under the age of 13 without the consent of their parent or legal guardian. If you believe that we have collected the Personal Information of anyone under the age of 13 without the consent of their parent or legal guardian, please contact our Privacy Officer at or at the address provided in the Contact Information section below.

B.           Why Do We Collect Your Personal Information?

Summary: We use your personal information to provide you and other persons with our products & services and to improve our products & services.

In general, we collect, use , and disclose Personal Information about you in order to provide you and other users of our services with our products and service, to better understand product and service needs, to improve our products and services, and to offer and deliver relevant information, products, and services to meet those needs.

We use the collected Personal Information for various purposes, such as:

  • To supply you with the requested goods, products, or services, including the use of Study Matrix and its content and services;
  • To facilitate transactions and account registration;
  • To verify and authenticate account information;
  • To verify compliance with our website terms and conditions;
  • To allow you to participate in interactive features of our services when you choose to do so;
  • To respond to inquiries and provide customer support;
  • To notify you about changes to our products and services;
  • To determine if your answers to course related questions are correct;
  • To provide you, your parents/legal guardians, and the staff of your educational institution with feedback when you use Study Matrix;
  • To create and cancel accounts for you and your authorized users on Study Matrix;
  • To provide your educational institution with administrative controls over your use of Study Matrix, including the ability to add or remove you from Study Matrix courses;
  • To monitor and analyze your progress and performance on Study Matrix and provide related insights and information to your teachers, parents, and educational institution;
  • To gather analysis or valuable information so that we can improve our products and services;
  • To monitor the usage of our website and services;
  • To detect, prevent, and address technical and security issues;
  • To verify your identity, protect against error and fraud, and conduct investigations;
  • To monitor for abuse of our services;
  • To serve you with relevant search results;
  • To communicate with you about Study Matrix and other matters;
  • To analyze and track behaviours on the service in aggregated or anonymous form to understand trends in how our services are used and what teaching methodologies are successful;
  • For any other purposes that are disclosed to you and to which you consent; and
  • For any purposes required or authorized by law.

Your phone calls or enquiries via online-chat may be recorded for quality assurance, training, and management purposes, and to keep a record of our commitments to you.

C.            Cookies

In addition to any information that you choose to submit to us, we or selected third parties may use a variety of technologies that store or access information already stored on your personal computer, laptop, tablet or mobile phone (each a device) whenever you visit or interact with our website.

A few of the methods that may be used to store or access information already stored on your device include the following (and in the future, other technology and methods may be developed):

·         Cookies –  a cookie is a file placed on a device when a user visits a website. Cookies can be temporary (e.g. session) or permanent (e.g. persistent).

    • Session Cookies – We use Session Cookies to operate our website.
    • Security Cookies We use Security Cookies for security purposes.

Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies may also be used, such as beacons, tags, and scripts, to collect and track information and to improve functionality and performance of our website, including tailoring our website to increase the relevancy of content displayed to you.

When you visit the our website, we may use any of the above technologies to collect information such as the type of Internet browser and operating system you use, the domain name of the website from which you came, your preferences, date and duration of the visit, number of visits, average time spent on our website, pages viewed and number of cookies accumulated. We use cookies to improve and customize your browsing experience and to analyze and measure information about visitors’ on our website and on other platforms, and for the other purposes identified above.

Visitors of our website can reset their browsers either to notify them when they have received a cookie or refuse to accept cookies. However, if a visitor refuses to accept cookies, he or she may not be able to use some of the features available on our website.

We obtain your consent to our information collection technologies by providing you with transparent information in our Privacy Policy and providing you with the opportunity to make your choice whether to use our website. You have the right to object to the use of information collection technologies. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard. Also, these tools may not be effective regarding Flash cookies or HTML5 cookies. For information on disabling Flash cookies go to Adobe’s website (

Please be aware that if you disable or remove these technologies some parts of our website will not work. When you revisit our website your ability to limit cookies is subject to your browser settings and limitations.

D.           Withdrawal of Consent

You may withdraw your consent to our collection, use, and disclosure of your Personal Information at any time, subject to legal and/or contractual restrictions and reasonable notice. Your withdrawal of consent to our collection, use and disclosure of your Personal Information may impact our ability to provide you with products and services and may impact your ability to use our website. To withdraw consent, please contact our Privacy Officer at or by using the contact information provided below in our Contact Information section.

E.            Transfer of Information

In some cases, your information, including Personal Information, may be transferred to — and maintained and processed on — computers located outside of Canada. Therefore, your Personal Information may be available to government authorities under lawful orders and laws applicable in those foreign jurisdictions. When we transfer your Personal Information to a third party to provide administrative, processing, or other services, we use appropriate measures to require that the party will only use your Personal Information to perform the services we specified.

If you are located outside Canada and choose to provide information to us, please note that your data, including Personal Information, may be transferred to Canada and processed there or in other countries. By using any of our products or services, or by sending us any Personal Information, you consent to such transfers.

Content Connections will endeavour to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to a third party organization unless such organization is obligated to maintain adequate security safeguards over your Personal Information.

Disclosure of Personal Information

Generally, we do not disclose your Personal Information to third parties without your consent. However, in order to provide our services, we may need to transfer your Personal Information to our employees, contractors, consultants and other parties who require such information to assist us with managing and administering our relationship with you, including:

·         third parties that provide services to us or on our behalf;

·         third parties that assist Content Connections in the provision of services to you (such as couriers); and

·         third parties whose services we use to conduct our business (such as payment processors and email services providers).

Additionally, in order to provide you with products or services, we may need to transfer your Personal Information to third party technology companies for the purposes of processing and storing your Personal Information. Our business necessitates using: (a) cloud storage and hosting providers; (b) email services providers; and (c) and payment processors such as TD Merchant Solutions. We consider these services, platforms, and applications to be integral to our delivery of products and services to you.

Your educational institution may access your Personal Information collected by us and may disclose such Personal Information to third-parties in accordance with your educational institution’s privacy policies and applicable privacy law. Your educational institution is solely responsible for such disclosures.

Under certain circumstances, Content Connections may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

We reserve the right to disclose Personal Information to a third party in the event that we merge with or are acquired by a third party, or as part of the negotiations leading up to such merger or acquisition. We may also disclose your Personal Information for any other purpose permitted by law or to which you consent.

We may disclose your Personal Information in the good faith belief that such action is necessary to:

  • To protect and defend the rights or property of Content Connections.;
  • To prevent or investigate possible wrongdoing in connection with our products or services;
  • To protect the personal safety of our customers or the public; or
  • To protect against legal liability.

F.            Safeguards and Risks

Content Connections uses appropriate safeguards to ensure that your Personal Information is protected against loss, theft, misuse, unauthorized access, disclosure, or alteration. These include security of our physical premises, and various security safeguard software and firewalls to prevent unauthorized computer access.

While we endeavour to keep your Personal Information safe, our collection, use, and disclosure of your Personal Information is not without risks. For example, our security safeguards may be compromised by viruses, hacking attempts, or physical break-ins. Consequently, we cannot guarantee the security of your Personal Information. If your Personal Information was wrongfully accessed, there is a risk that you may suffer a harm, such as identity theft or embarrassment.

Please be careful whenever sending Personal Information to us via email. Email is generally not a secure means of transferring information. We therefore cannot guarantee that this information will not be lost or used in a fraudulent manner and we encourage the use of email encryption to communicate with us.

G.           Access and Rectification

You have a right to challenge the accuracy and completeness of your Personal Information and to have it amended, as appropriate. You also have a right to request access to your Personal Information and receive an accounting of how that information has been used and disclosed, subject to certain exceptions prescribed by law. For example, if the requested information would reveal Personal Information about another individual, your request for access may be limited or denied.

To request access or to amend your Personal Information, please write to our Privacy Officer at or at the address provided in our Contact Information section below.

H.           Links to Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

I.             Contact Information

If you have any questions or concerns about this Privacy Policy or the handling of your Personal Information, if you wish to withdraw your consent to our use or disclosure of your Personal Information, or to request access to or update any of your Personal Information we have on file, please contact our Privacy Officer at:

Attn: Privacy Officer

ContentConnections Online Inc.

2261 Heron Crescent,

Comox, British Columbia V9M 3Y2


If any complaint or inquiry is not handled to your satisfaction, you may contact:

Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038 Stn. Prov. Govt.
Victoria B.C. V8W 9A4  


Telephone: (250) 387-5629


J.             Changes to this Privacy Policy

We may change this Privacy Policy from time to time. Any changes will be posted on our website. The “effective date” notice at the top of our Privacy Policy lets you know when this Privacy Policy was last updated. Please check from time to time to ensure you are aware of our current policy. Any changes to our Privacy Policy are effective as of the “effective date”.