Effective date: October 15, 2020
ContentConnections Online Inc. (“ Content Connections ” "us", "we", or "our") takes your privacy seriously. This page describes our policies and practices concerning the collection, use, and disclosure of Personal Information.
A. What Personal Information Do We Collect?
Summary: We collect personal information about you that is submitted to us by you, your parents/legal guardians, you r teachers, or your educational institutions. We also collect personal information about you through technological means, such as cookies.
The types of Personal Information that we may collect about you includes:
· Payment and financial information, such as billing, banking information, and credit card information; and
Like most other websites, we may monitor traffic patterns, website usage, and related website information to optimize your visit to our website (“ Usage Data ”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Personal Information of Persons Under Age 13
We do not intend to collect data from anyone under the age of 13 without the consent of their parent or legal guardian. If you believe that we have collected the Personal Information of anyone under the age of 13 without the consent of their parent or legal guardian, please contact our Privacy Officer at email@example.com or at the address provided in the Contact Information section below.
B. Why Do We Collect Your Personal Information?
Summary: We use your personal information to provide you and other persons with our products & services and to improve our products & services.
In general, we collect, use , and disclose Personal Information about you in order to provide you and other users of our services with our products and service, to better understand product and service needs, to improve our products and services, and to offer and deliver relevant information, products, and services to meet those needs.
We use the collected Personal Information for various purposes, such as:
Your phone calls or enquiries via online-chat may be recorded for quality assurance, training, and management purposes, and to keep a record of our commitments to you.
In addition to any information that you choose to submit to us, we or selected third parties may use a variety of technologies that store or access information already stored on your personal computer, laptop, tablet or mobile phone (each a device) whenever you visit or interact with our website.
A few of the methods that may be used to store or access information already stored on your device include the following (and in the future, other technology and methods may be developed):
· Cookies – a cookie is a file placed on a device when a user visits a website. Cookies can be temporary (e.g. session) or permanent (e.g. persistent).
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies may also be used, such as beacons, tags, and scripts, to collect and track information and to improve functionality and performance of our website, including tailoring our website to increase the relevancy of content displayed to you.
Visitors of our website can reset their browsers either to notify them when they have received a cookie or refuse to accept cookies. However, if a visitor refuses to accept cookies, he or she may not be able to use some of the features available on our website.
Please be aware that if you disable or remove these technologies some parts of our website will not work. When you revisit our website your ability to limit cookies is subject to your browser settings and limitations.
D. Withdrawal of Consent
You may withdraw your consent to our collection, use, and disclosure of your Personal Information at any time, subject to legal and/or contractual restrictions and reasonable notice. Your withdrawal of consent to our collection, use and disclosure of your Personal Information may impact our ability to provide you with products and services and may impact your ability to use our website. To withdraw consent, please contact our Privacy Officer at firstname.lastname@example.org or by using the contact information provided below in our Contact Information section.
E. Transfer of Information
In some cases, your information, including Personal Information, may be transferred to — and maintained and processed on — computers located outside of Canada. Therefore, your Personal Information may be available to government authorities under lawful orders and laws applicable in those foreign jurisdictions. When we transfer your Personal Information to a third party to provide administrative, processing, or other services, we use appropriate measures to require that the party will only use your Personal Information to perform the services we specified.
If you are located outside Canada and choose to provide information to us, please note that your data, including Personal Information, may be transferred to Canada and processed there or in other countries. By using any of our products or services, or by sending us any Personal Information, you consent to such transfers.
Disclosure of Personal Information
Generally, we do not disclose your Personal Information to third parties without your consent. However, in order to provide our services, we may need to transfer your Personal Information to our employees, contractors, consultants and other parties who require such information to assist us with managing and administering our relationship with you, including:
· third parties that provide services to us or on our behalf;
· third parties that assist Content Connections in the provision of services to you (such as couriers); and
· third parties whose services we use to conduct our business (such as payment processors and email services providers).
Additionally, in order to provide you with products or services, we may need to transfer your Personal Information to third party technology companies for the purposes of processing and storing your Personal Information. Our business necessitates using: (a) cloud storage and hosting providers; (b) email services providers; and (c) and payment processors such as TD Merchant Solutions. We consider these services, platforms, and applications to be integral to our delivery of products and services to you.
Your educational institution may access your Personal Information collected by us and may disclose such Personal Information to third-parties in accordance with your educational institution’s privacy policies and applicable privacy law. Your educational institution is solely responsible for such disclosures.
Under certain circumstances, Content Connections may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
We reserve the right to disclose Personal Information to a third party in the event that we merge with or are acquired by a third party, or as part of the negotiations leading up to such merger or acquisition. We may also disclose your Personal Information for any other purpose permitted by law or to which you consent.
We may disclose your Personal Information in the good faith belief that such action is necessary to:
F. Safeguards and Risks
Content Connections uses appropriate safeguards to ensure that your Personal Information is protected against loss, theft, misuse, unauthorized access, disclosure, or alteration. These include security of our physical premises, and various security safeguard software and firewalls to prevent unauthorized computer access.
While we endeavour to keep your Personal Information safe, our collection, use, and disclosure of your Personal Information is not without risks. For example, our security safeguards may be compromised by viruses, hacking attempts, or physical break-ins. Consequently, we cannot guarantee the security of your Personal Information. If your Personal Information was wrongfully accessed, there is a risk that you may suffer a harm, such as identity theft or embarrassment.
Please be careful whenever sending Personal Information to us via email. Email is generally not a secure means of transferring information. We therefore cannot guarantee that this information will not be lost or used in a fraudulent manner and we encourage the use of email encryption to communicate with us.
G. Access and Rectification
You have a right to challenge the accuracy and completeness of your Personal Information and to have it amended, as appropriate. You also have a right to request access to your Personal Information and receive an accounting of how that information has been used and disclosed, subject to certain exceptions prescribed by law. For example, if the requested information would reveal Personal Information about another individual, your request for access may be limited or denied.
To request access or to amend your Personal Information, please write to our Privacy Officer at email@example.com or at the address provided in our Contact Information section below.
H. Links to Other Sites
I. Contact Information
Attn: Privacy Officer
ContentConnections Online Inc.
2261 Heron Crescent,
Comox, British Columbia V9M 3Y2
If any complaint or inquiry is not handled to your satisfaction, you may contact:
Office of the Information and
Privacy Commissioner for British Columbia
PO Box 9038 Stn. Prov. Govt.
Victoria B.C. V8W 9A4
Telephone: (250) 387-5629